Last Updated: December 17, 2025

Getting Help & Support During Your Program

 We want your experience to be smooth, supported, and stress-free. Here’s how to get technical help or program guidance.

 1. Where to Get Help

For all support needs, please contact us after first completing the Basic Troubleshooting Steps outlined below.

Support Email: Head@WebPower.Digital

The scope of support provided is determined at the Company’s discretion and is limited to program-related assistance, excluding custom technical setup, third-party platform training, or emergency support.

2. Expected Response Times 

Support team hours are Monday–Friday.

Response times:

• 24–48 hours for general support

• 48–72 hours during busy periods

• Weekends/holidays → responses may be delayed 

We always work as quickly as possible to support you. Response times are estimates only and not guaranteed.

The Company is not responsible for technical issues or outages caused by third-party platforms or service providers.

 Support delays, technical issues, or platform outages do not constitute grounds for refunds, extensions, or additional services.

3. Basic Troubleshooting Steps 

Before reaching out, please try:

• Logging out and back into your portal

• Clearing your browser cache

• Trying a different browser

• Restarting your device

• Checking your inbox + spam folder for emails

 If the issue persists, we’re here to help.

4. Contact Information

For questions or requests regarding this Policy, contact:

WebPower USA LLC
515 South Flower St., 18th Floor
Los Angeles, CA 90071

 Email: Head@WebPower.Digital